When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How do I track my package?
We will send you a tracking number when your order ships. Simply visit the carrier's page and enter the tracking number to see the shipping status of your package.
Why Can't I Track My Order On The Website？
Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information about your package, please try in 1-2 days later.
Why Is My Shipment Status Not Updating?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. www.tienseries.com.au reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
Do you offer any discounts or promotions?
Yes. To receive information about this promotion, we encourage you to subscribe to our newsletter. By subscribing, you will be the first to know about our upcoming sales, discounts, and exclusive offers. Simply enter your email address on our website, and you'll be added to our mailing list.
Also, like and follow us in our social media accounts provided in the website so you don't miss out on giveaways and discounts opportunity to save on our products.
Why does your shop have 2 product labels (Stones and TieNSeries)?
At our main shop LoveStonesAustralia, we take pride in offering a wide range of high-quality accessories under the "Stones ties and accessories" label. Afterward, we had our second shop which is "MissUnicornAu", that also provides variety pattern and quality accessories. Our Etsy shops have garnered a reputation for excellence, and we wanted to expand our offerings to reach a wider audience by having a new website for a new brand.
That's why our "TieNSeries" label was created. All of the accessories from our two shops are still available here in TieNSeries, which also provide a new range of neckties, bow ties, pocket squares, cufflinks and other men's accessories that are all meticulously crafted and created with the finest attention to detail.
By providing both the "Stones ties and accessories" and "TieNSeries" labels, we can provide our customers with an unparalleled shopping experience that meets all of their accessory needs.
For further information. Simply visit our "About Us" page to identify the story of our shops.